Privacy Policy
Luggage Logic ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our luggage logistics diagnostic platform.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on our site includes:
Personal Information You Provide
When you contact us through inquiry forms, request a diagnostic consultation, or communicate with our team, you may voluntarily provide personal information such as your name, email address, phone number, job title, hotel or business affiliation, and details about your luggage logistics challenges. We collect this information only when you choose to share it with us.
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, operating system, referring URL, pages visited, time spent on pages, and general geographic location (based on IP). We may use cookies and similar tracking technologies to enhance your experience and understand how visitors interact with our platform. These technologies help us improve our diagnostic tools and content delivery.
2. Use of Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide diagnostic guidance on luggage logistics challenges
- To deliver our service solutions and step-by-step remedies tailored to business travellers and hotel operations teams
- To improve our platform, diagnostic accuracy, and user experience
- To send you updates, newsletters, or service announcements (only with your consent where required by law)
- To analyze usage patterns and troubleshoot technical issues
- To comply with legal obligations and protect against fraud or misuse
- To understand your operational pain points and refine our service offerings
3. Cookies and Similar Technologies
Our website may use cookies, web beacons, and similar tracking technologies to recognize you, remember your preferences, and understand how you use our diagnostic platform. These technologies allow us to:
- Keep you logged in during your session
- Remember your diagnostic journey and progress through our service solutions
- Measure the effectiveness of our content and problem-solving guidance
- Gather analytics about visitor behavior and platform performance
Most web browsers allow you to control cookies through your browser settings. You may refuse cookies or be alerted when cookies are being sent. However, blocking cookies may affect your ability to use certain features of our platform.
4. Sharing of Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting analytics, hosting our platform, or providing customer support. These providers are contractually obligated to use your information only as necessary to provide services to us.
- Legal Compliance: We may disclose your information if required by law, court order, or government request, or to protect our legal rights and the safety of our users.
- Business Transfers: If Luggage Logic is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
5. Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. If you request deletion of your information, we will remove it from our active systems within a reasonable timeframe, except where we are required to retain it by law or for legitimate business purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, secure server infrastructure, and restricted access controls. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information:
- Right to Access: You may request access to the personal information we hold about you.
- Right to Correction: You may request that we correct inaccurate or incomplete information.
- Right to Deletion: You may request deletion of your personal information, subject to legal retention requirements.
- Right to Withdraw Consent: If we process your information based on your consent, you may withdraw that consent at any time.
- Right to Data Portability: You may request a copy of your information in a structured, commonly used format.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe in accordance with applicable law.
8. Third-Party Links
Our website may contain links to third-party websites and services that are not operated by Luggage Logic. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external websites before providing your personal information.
9. Children's Privacy
Our platform is designed for business travellers and hotel operations teams. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account. If you believe we have collected information from a child, please contact us immediately.
10. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the date at the top of this policy and, where appropriate, by providing additional notice (such as a prominent notice on our website or email notification). Your continued use of our platform following the posting of changes constitutes your acceptance of the updated Privacy Policy.
Last Updated: January 2026